Skills & Competencies for Shop Service Technician II

Shop Service Technician II job profile

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JOB SUMMARY for Shop Service Technician II

Removes, installs, diagnoses, repairs, disassembles, assembles and performs failure analyses of all heavy equipment including engines, hydraulics, and transmissions.

JOB RESPONSIBILITIES for Shop Service Technician II

Must be competent in fuel systems, engine groups, failure analysis.

Shop Service Technician II SALARY RANGE

BASE 50%
$63,221
TOTAL 50%
$64,334
Job Level
A02
Job Code
SC16000536
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Shop Service Technician II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Shop Service Technician II skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 hard skills or competencies (industry competencies) for Shop Service Technician II

1 Industry Competency – Spare Parts Inventory Management
Proficiency Level -1
Skill definition-Monitoring and controlling inventory and quality of parts to ensure the availability of spares for maintenance and repairs of the plant and machinery.
Level 1 Behaviors
(General Familiarity)
Describes the key benefits of effective spare parts management for smooth production operations.
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Level 2 Behaviors
(Light Experience)
Follows established procedures to store and organize spare parts.
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Level 3 Behaviors
(Moderate Experience)
Leverages bill of materials (BOM) to facilitate ordering of spare parts and placing work orders.
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Level 4 Behaviors
(Extensive Experience)
Implements policies and security measures to maintain accurate spare parts inventory.
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Level 5 Behaviors
(Mastery)
Develops a warehouse management system (WMS) to optimize spare parts inventory management.
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2 Industry Competency – Heavy Equipment Repair
Proficiency Level -2
Skill definition-Applying the knowledge, equipment, methods and tools to enable industrial pieces of machinery to get working again in the event of breakdowns.
Level 1 Behaviors
(General Familiarity)
Describes the process of testing heavy machinery after repairs.
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Level 2 Behaviors
(Light Experience)
Follows established processes and standards during replacement and repair services of heavy equipment.
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Level 3 Behaviors
(Moderate Experience)
Provides guidance to subordinates to ensure compliance with the safety standards.
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Level 4 Behaviors
(Extensive Experience)
Develops heavy equipment maintenance plans and schedule maintenance orders in support of production schedules.
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Level 5 Behaviors
(Mastery)
Develops proper preventative maintenance procedures on all existing pieces of equipment.
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3 Shop Service Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Shop Service Technician II
Proficiency Level - 4
5 Competency for - Shop Service Technician II
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Shop Service Technician II

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the framework process used to monitor and ensure customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Collects customer feedback to support the analysis of customer satisfaction scores.
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Level 3 Behaviors
(Moderate Experience)
Handles challenges and issues that affect high level customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Integrates customer service analytics to forecast customers' future needs and maximize satisfaction.
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Level 5 Behaviors
(Mastery)
Develops customer service strategies to attain positive impacts on customer satisfaction.
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2 Job Family Competencies – Safety Policies and Procedures
Proficiency Level -2
Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Explains the importance the safety policies and procedures in reducing occupational risks.
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Level 2 Behaviors
(Light Experience)
Suggests amendments to the existing safety policies and procedures to ensure regulatory compliance.
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Level 3 Behaviors
(Moderate Experience)
Summarizes the details of safety procedures including the statement of policy and reduction of hazard practices.
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Level 4 Behaviors
(Extensive Experience)
Oversees the implementation of safety initiatives in adherence to established policies and procedures.
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Level 5 Behaviors
(Mastery)
Develops safety policies and procedures to control the risks associated with our business activities.
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3 Shop Service Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Shop Service Technician II
Proficiency Level - 4
5 Competency for - Shop Service Technician II
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Shop Service Technician II

1 Core Competencies – Scheduling
Proficiency Level -1
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Lists ways to improve scheduling skills, including setting deadlines, using a planner and delegating tasks.
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Level 2 Behaviors
(Light Experience)
Reports the changes in scheduled appointments for management to review.
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Level 3 Behaviors
(Moderate Experience)
Uses organizational workforce models to determine schedules that meet operational commitments.
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Level 4 Behaviors
(Extensive Experience)
Organizes calendars for department personnel to set meetings, conferences, teleconferences, and travel.
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Level 5 Behaviors
(Mastery)
Designs an organizational timetable to keep track of all scheduled activities of employees.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
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Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
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Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
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Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
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Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
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3 Shop Service Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Shop Service Technician II
Proficiency Level - 4
5 Competency for - Shop Service Technician II
Proficiency Level - 5

Summary of Shop Service Technician II skills and competencies

There are 10 hard skills for Shop Service Technician II, Spare Parts Inventory Management, Heavy Equipment Repair, Automotive Engine Repair, etc.
2 general skills for Shop Service Technician II, Customer Satisfaction, Safety Policies and Procedures.
9 soft skills for Shop Service Technician II, Scheduling, Standard Operating Procedures (SOP), Attention to Detail, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Shop Service Technician II, he or she needs to be proficient in Scheduling, be proficient in Standard Operating Procedures (SOP), and be proficient in Attention to Detail.

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